How to configure the SPA500S Attendant Console with Asterisk/FreePBX
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What we have:
- A Cisco SPA525G IP Phone with a SPA500S Attendant Console
- A FreePBX Server
- Some other SIP phones
We want to configure FreePBX and the attendant Console.
Make sure that picking up calls work.
See http://www.freepbx.org/support/documentation/howtos/how-to-use-callgroups-and-pickgroups to set up pickgroups.
Apart from that, FreePBX should configure the hints correctly without any additional configuration.
Make sure that the phones are allowed to dial feature codes like **1234. On the SPA525G, you must modify the dialplan in the phone's configuration (set it to something like (*xx.|**xx.|xx.)).
The Attendant Console
Attendant Console Call Pickup Code: **# (feature code for Directed Call Pickup + #, # will be replaced by the extension number). If you set it to *8 (feature code for Asterisk General Call Pickup), the console will pick _any_ ringing phone, so if two of them are ringing at the same time, you don't know which one will get chosen.
Unit keys: fnc=sd+cp+blf;sub=extension@server;nme=extension